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Delivery Information & Returns Policy

We are here to process your orders from 8am - 3pm MON - FRI UK time. Please be aware that this can affect delivery time estimates.


All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbours.


Service Time for Delivery Cost
UK: Royal Mail Tracked48 2 - 3 working days £5.99
UK: Royal Mail Tracked24 1 - 2 working days £6.99
UK: Royal Mail Overnight 1 working day (orders before 3pm) £9.99
UK: DPD Express Next Day 1 working day (orders before 3pm) £19.99

EU: Royal Mail International

EU: DPD International

Up to 8 Days

Up to 8 Days

£14.99

£14.99

Worldwide Royal Mail International Up to 10 Days £19.99


UK:- Goods are dispatched by the choice you select during checkout Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days.


BFPO (British Forces Post Office):- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.


DPD EXPRESS Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days. £19.99


Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.


Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Delivery takes 6-8 days. £14.99

Over this weight then goods are sent via DPD Courier International. Delivery takes 6-8 days.

For packages over 5kg extra Shipping Costs may be billed retrospectively to your order depending on your exact parcel weight - for price enquiries contact@snatch.boutique


Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Delivery takes 7-10 days. £19.99

Over this weight then goods are sent via DPD Courier International. Delivery takes 7-10 days. Shipping Costs will be billed retrospectively to your order depending on your exact parcel weight - for price enquiries contact@snatch.boutique


RETURNS POLICY at SNATCH.BOUTIQUE

Due to the obvious health and hygiene implications with adult goods, for the goods to be returned (in the case that they are not broken in which case other terms apply as shown below) the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

For returning items that are not broken please use the below address:

SNATCH.boutique
PO BOX 228
Hitchin
Herts
SG4 0WW


BROKEN ITEMS RETURNS POLICY

If you have a faulty item, there is a Freepost address you may use within the first month of purchase for customers located in the UK. Please email us for the address. 

The Freepost address is only for the use of returning faulty items from within the UK.

When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £4.00 for the cost of postage. 

If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances. 

Any discrepancies or damaged items need to be reported within 36 hours of being delivered. 

Replacement faulty items are sent back out to you free of charge. 

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you. 

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.